Know Your Rights

Didn't get a satisfactory response you should sign up and contact us. Then browse our small claims court process page to find out about your next step.

Small Claims Court Process

Passengers placed in a class lower than that for which the ticket was purchased, must be reimbursed.

Downgraded Ticket

If your flight is diverted, the airline must get you to the destination airport on your reservation at no extra cost.

Diverted Flights

EU law says that the travel organiser has the obligation to provide accurate information on the package proposed.

Package Holidays

The final price to be paid should be indicated at all times and it should include the applicable air fare.

Price Transparency

Protection of people with disabilities and/or reduced mobility against discrimination when travelling.

Disabled Persons or Reduced Mobility

What should you do if you believe your passenger rights have been infringed?

Who to write to for action

Compensation for damage, loss or delay of your luggage on a flight by an EU airline, anywhere in the world.

Baggage Claims

Guides and rules regarding your rights in the event that you have been denied boarding.

Denied Boarding

Common rules on compensation and assistance to passengers in the event of long delay of flights.

Compensation for Delays

Common rules on compensation and assistance to passengers in the event of cancellation.


Airline taxes and extra charges may be applied to your ticket you should know what they are so you know what your being charged for.

Additional Airline Charges

Air Travel Advisory Bureau : Welcome !

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